Frequently Asked Questions (FAQ)
PLAY
- What times are you open? Both Mandurah and Bunbury locations are open: Weekdays: 9:00 AM - 2:00 PM Weekends & School Holidays: 9:00 AM - 4:00 PM We recommend checking Facebook or Google for any updates or private closures.
- Do I need to book in? No, walk-ins are welcome and can stay all day. Bookings are required for parties and gatherings. Reservations & Bookings How can I reserve a table? For a table reservation without food platters, email play@BOORN.Family or use the party booking form (link below). Party booking form: https://boorn.snapforms.com.au/form/boorn-party-form
- How do I become a PLAY member? Complete the membership form: https://boorn.snapforms.com.au/form/boorn-family-membership Free trial available: https://boorn.family/14play/ How do I book a party? Use the party booking form: https://boorn.snapforms.com.au/form/boorn-party-form A deposit is required. Questions? Email Play@BOORN.Family How can I see if a party time is available? We don't have a live calendar. Submit your preferred time through the party booking form. If unavailable, you'll receive a refund. How do I update my card details? Complete the form: https://boorn.snapforms.com.au/form/update-banking-details How can I cancel my membership? Complete the form: https://boorn.snapforms.com.au/form/boorn-family---membership-cancelation-form Why is the cancellation fee so high? Low membership fees rely on a higher cancellation fee to cover administrative costs. New member volume outweighs cancellations. How can I get more help for my child's development? Contact our LEARN or GROW team for assistance. Can I bring outside food? No outside food is allowed except for private hires. This ensures food safety regulations and age-appropriate food options.
- Why do we need to wear socks? Socks promote hygiene and prevent children from climbing slides. What are the rules? Please view our rules: https://boorn.family/playrules/ You are responsible for the children you bring.
- How can I report a concern? Talk to our staff on-site or email Play@BOORN.Family Formal complaints: https://boorn.snapforms.com.au/form/boorn-complaints-and-feedback-form-fsv11
- How can I make suggestions? Use the feedback form: https://boorn.snapforms.com.au/form/boorn-complaints-and-feedback-form-fsv11 Email Play@BOORN.Family Are all extra activities included with entry? School day activities are included. After-school classes are not covered..